Refund & Cancellation Policy
When refunds are possible, how to request one, and how recurring payments can be cancelled.
1When you get a refund
Refundable
- Duplicate payment — same fee charged twice
- Failed transaction — your bank was charged but the payment wasn't completed on our end
- Withdrawal before session begins — tuition refundable minus PKR 2,000 admin fee
- Overpayment — amount exceeds outstanding balance
- Unused materials — uniforms/books not yet issued or used
Non-refundable
- Admission fee — once paid
- Current term tuition — after session has started
- Services already delivered — books issued, classes attended
- Sponsorship payments — once applied to a student's account
- Disciplinary withdrawal
2Withdrawal refunds — the fine print
Before the academic session begins
- Tuition: refundable (minus PKR 2,000 admin charge)
- Admission fee: non-refundable
- Uniform / books / materials: refundable if not issued or used
- Annual fee: pro-rata refund at the School's discretion
After the academic session begins
Fees for the current term are non-refundable. Fees paid in advance for future terms may be refunded at the school's discretion.
3Cancelling recurring payments
If you're on a monthly auto-debit plan, you can cancel anytime:
- Through your portal account → Payment Settings → Manage Auto-Debit
- By emailing info@alhuffazeducationsystem.com from your registered email
Send us the cancellation request at least 5 working days before the next scheduled debit. Cancellation stops future charges only — it doesn't refund past ones or withdraw the student from the school.
4How to request a refund
You can also submit the request in person at the school office during office hours.
5Processing time & method
- Approved refunds go back to your original payment method
- Processing time: 7–14 working days on our side
- Your bank or card issuer may take an extra 3–7 working days to reflect it in your account
- You'll get an email confirmation when we process it from our end
6Disputed transactions
If you notice an incorrect charge on your card or bank statement, please contact us first at info@alhuffazeducationsystem.com. Most issues get resolved within a day or two. Going straight to a chargeback without contacting us can delay things and may affect your account status.
7Changes to this policy
We may update this policy. The updated version applies to transactions made after the "Last updated" date at the top.
Need to request a refund?
Send us the details and we'll acknowledge within 2 working days.